FAQS
FREQUENTLY ASKED QUESTIONS
Do you make the swimsuits yourself?
"I currently work alone, so all the swimsuits are designed and made by me."
Where do you manufacture?
I design and sew in Inca/Mallorca in my sewing workshop.
What fabrics do you use?
I only work with fabrics and accessories made in Spain and Italy that have the OEKO-TEX STANDARD 100 certification, which guarantees the responsible use of chemicals in the manufacturing of fabrics. What does that mean for you? Safety. My garments are completely free from toxic or harmful agents for your health and are environmentally friendly.
Do bikinis have cups?
Yes, all my bikinis have removable cups.
Do bikinis and swimsuits have lining?
Yes, all my bikinis and swimsuits are fully lined to avoid transparency. The light colors have 3 layers.
Do you have a physical store?
Not at the moment, I only sell online.
Do you accept exchanges and returns?
Yes, I offer the possibility of making an exchange or return of the purchased product within a period of 14 calendar days from the time you receive the order, provided that the item has not been used, is in perfect condition, with its original packaging, bag, interior and exterior labels uncut, and hygienic protector.
All customers pay for their returns. Shipping costs are not credited to your credit or exchange.
Please note that any returned item that is defective will be checked before sending a replacement. When an item is found to be defective due to the buyer's negligence, the buyer will be responsible and no free replacement will be offered.
How much does shipping cost?
- Peninsula and Balearic Islands standard: €5.00. Free from €100.
- Canary Islands, Ceuta and Melilla standard: €12 (free shipping on purchases over €150)
- European Union: €12 (free shipping on purchases over €150)
- Rest of the world: €25
I'm having trouble placing an order, what should I do?
"I can help you! Send me a WhatsApp at 675-652-793 or email me at info@norachantre.com and I will try to solve the problem as soon as possible."
Can I request an invoice?
Yes, please contact me via email at info@norachantre.com providing me with your details and I will send it to you as soon as possible.